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Run the Activity Monitor application located in your Applications folder inside the Utilities folder, or search spotlight and type in Activity Monitor and press Return.

Below are the steps to resolve the Image Capture Extension or Screen Capture process.

Image Capture ExtensionThe most common known issue is a process running that the NBME thinks is capturing images is called Image Capture Extension.

Remove and Delete the GoPro application.

GoPro – If GoPro is installed on your computer, it must be uninstalled. You will need to do this prior to every exam. Please quit all applications like Spotify, screen capture, video recorder, cloud services, any email applications, and the browser after you have downloaded the Secure Browser from the NBME site. Exit the NBME Secure browser by pressing “ Ctrl+Shift+Q”, and then relaunch the exam. Restarting the browser should fix this problem.

Click the Processes tab > select the prohibited running process from the list > Click End Process to disable the process.ĭo not “End” the exam.

Press “ Ctrl+Alt+Delete” on the keyboard > click Start Task Manager.

Proctor monitor will display programs running on the NMBE panel for each student.

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Detection of any prohibited software will block the examinee’s access to the exam until all prohibited services have been closed. The NBME secure browser will detect if an examinee is running a program capable of recording orĬommunicating exam content. Problem 1: Prohibited applications detected as still running

If you receive the following error message, please submit a ServiceNow incident:

Choose Examinee Personal Laptop Certification and proceed to the sample test.

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To close programs for PC click here or Mac click here.Screen/Image Capture Programs (Snagit, Snipping Tool, Greenshot etc.).Webcam/Recorder Software (Panopto must be unintstalled) To uninstall click here.Cloud Services (Dropbox and Google Drive).Prior to launching the Secure Browser, you must exit any of the following types of programs:.

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For Macs, uncheck “Reopen windows when logging back in.” Some of these processes could be flagged by the NBME Secure Browser.

Restart your (PC/Mac) laptop – Recently run applications do NOT always clean up themselves after being closed and tend to leave processes running in memory.

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Close out all browsers (IE, Chrome, FireFox, Safari, etc.) once the download is complete.

On the Mac, your system preferences must be set to allow for the download of applications from “Anywhere”: Apple menu | System Preferences | Security & Privacy | General.

Go to and follow the on-screen instructions to download the Secure Browser.

Uninstall and Reinstall Citrix Receiver (Mac)Ĭonfirm that your laptop is compatible with NBME Secure Browser before the exam day.

Run the practice exam. The most important thing you want to do is run the Examplify practice exam and NBME Workstation Certification. NBME click here and ExamSoft click here.įor any issues that are not resolved by the above steps, please go to the General Troubleshooting Guide and Information or submit a ServiceNow incident: General Troubleshooting Guide and Information.

If you lost or forgot password, go to click on the “Lost Student ID or Password?”

If McAfee installed on your computer, you should uninstall it or temporarily disable it. To disable or uninstall click here.

Windows Defender Antivirus is recommended. Temporarily disable additional antivirus programs like McAfee, Norton, etc.

Prohibited aplications must be closed. These include apps like Spotify, screen/image capture, video recorder, cloud services, Citrix Receiver, any email applications, etc. To close applications for PC click here or Mac click here.

If there is a new update, it will notify you upon launch.

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Update to the latest exam software. Have the latest update installed for your exam software.Restart the computer. We have found that most students do not restart their computer for weeks, even months. It is important to restart your computer at least once a week. Most exam issues have been resolved with a computer restart.Make sure your computer is up to date. To update click here. Run all the security patches update. Some students on an exam restart, have gotten hung up on a system update that cannot be canceled.McGovern Medical School IT (MSIT) recommends that you do the following. You will want to minimize common issues prior to every exam. It is recommended that you get your computer ready for taking an Exam. Set up your computer for Examplify and NBME exams